Refund policy

Returns & Refunds

We want you and your cat to be happy with your order. If something isn't right, here's how it works.

Changed your mind?

You have 30 days from the day your order arrives to request a return for any reason. To start one, email us at hello@indoorwild.co.uk with your order number, and we'll send you the return address and instructions.

The item needs to come back unused and in its original packaging. Return postage is your responsibility, and we recommend a tracked service so it doesn't go missing on the way. Once we've received and checked it, we'll refund you within 14 days to your original payment method.

Please don't send anything back before requesting a return, as we won't be able to accept it.

Arrived faulty or damaged?

Please check your order when it arrives. If it's broken, faulty, or not what you ordered, email us at hello@indoorwild.co.uk within 30 days with a photo. We'll arrange a replacement or a full refund straight away — and in most cases you won't need to send anything back to us.

Cancelling an order

You can cancel within 24 hours of ordering, as long as it hasn't been dispatched yet. Just email us and we'll cancel it and refund you in full.

Your right to cancel (UK)

If you're in the UK, you also have the right to cancel your order within 14 days of receiving it, for any reason and without giving one. This is in addition to our 30-day policy above. To cancel, contact us at hello@indoorwild.co.uk. The item must be returned in its original condition and packaging, and return postage is your responsibility.

Exchanges

The quickest way to get what you want is to return your item, and once the return is accepted, place a new order.

Non-returnable items

We can't accept returns on gift cards.

Delivery

Your order ships from our overseas fulfilment partner, so please allow 4–8 working days for it to arrive after dispatch. If your order hasn't arrived within 30 days, get in touch and we'll make it right. Returns are also sent to our fulfilment partner — we'll give you the correct address when you request a return.

Your legal rights

Nothing here affects your statutory rights. Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel most online orders, and under the Consumer Rights Act 2015 you're entitled to a repair, replacement, or refund for goods that are faulty or not as described.

Contact

Indoor Wild
hello@indoorwild.co.uk